Refund Policy

1. 14-day refund on unused purchases

You can request a full refund of a purchase within 14 days of the purchase date, provided the usage it paid for has not been used. We refund the unused portion of that purchase.

2. Usage already consumed is non-refundable

Usage already spent on analyses is non-refundable, because the underlying computing and data costs have been incurred. If only part of a purchase has been used, the remaining unused portion may still qualify under the 14-day window above.

3. Subscriptions

If you are on a recurring plan, you can cancel at any time to stop future renewals. Cancelling stops the next charge; it does not automatically refund the current period unless required by law or covered by the 14-day unused-purchase rule above.

4. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer law (for example, the statutory rights of consumers in the EU and UK). Where such rights apply, they take precedence over this policy.

5. How to request a refund

Email support@scolto.com with the email address used to purchase and your Lemon Squeezy order number. We aim to respond within 5 business days. Approved refunds are processed by Lemon Squeezy to your original payment method, typically within 5–10 business days depending on your provider.

6. Contact

Questions about a charge or refund: support@scolto.com.